Furqivo — Shipping Policy

Last updated: October 25, 2026

At Furqivo, we aim to provide a reliable and transparent delivery experience for our customers across Canada.

We work with independent fulfillment partners, including suppliers connected through Shopify Collective, to deliver carefully selected pet products.

1. Shipping Destinations

Furqivo primarily serves customers within Canada.

Shipping availability depends on the product, supplier, and delivery address.

Customers can enter their shipping address during checkout to see available delivery options.

2. Shipping Methods and Delivery Times

Shipping methods, charges, and estimated delivery times are displayed during checkout.

Where available, shipping options may include:

• Standard Shipping: Estimated 7–10 business days.

• Expedited Shipping: Estimated 5–7 business days.

These are examples of shipping options currently displayed for selected Furqivo products. Actual availability and estimates may differ by product and destination.

Delivery estimates are not guaranteed arrival dates.

3. Shipping Costs

Shipping costs are calculated and displayed during checkout before payment.

Free standard shipping may be available on selected products or orders.

Expedited shipping and other delivery options may incur additional charges.

The final shipping cost depends on the product, supplier, shipping address, and available delivery method.

4. Order Processing

Orders may be processed and shipped by independent fulfillment partners.

Processing times vary by supplier, product availability, and order circumstances.

Orders placed during weekends or holidays may require additional processing time.

Any dispatch estimate displayed at checkout is subject to actual supplier processing and carrier pickup.

5. Multiple-Item Orders

If your order contains products from different suppliers, items may be shipped separately.

You may receive multiple shipments, tracking numbers, and delivery dates for a single order.

6. Order Tracking

Where available, tracking information will be provided after your order has been shipped.

Tracking updates depend on the supplier and shipping carrier.

7. Shipping Delays

Delivery may be affected by severe weather, carrier disruptions, holidays, customs procedures where applicable, or other circumstances outside Furqivo's reasonable control.

If your delivery is significantly delayed, please contact us so we can investigate.

8. Incorrect Shipping Addresses

Customers are responsible for providing accurate and complete delivery information during checkout.

If you discover an address error after placing an order, contact us immediately.

Address changes may not be possible once an order has entered fulfillment or shipment.

9. Missing, Damaged, or Incorrect Deliveries

If your order arrives damaged, contains an incorrect item, or appears to be missing, contact Furqivo with:

• Your order number

• A description of the issue

• Relevant photographs, where appropriate

We will work with the supplier or shipping carrier to investigate and determine the appropriate resolution under applicable law.

10. Returns and Refunds

Return eligibility and procedures are explained in our Return and Refund Policy.

Please contact Furqivo before returning merchandise.

11. Third-Party Affiliate Purchases

Some Furqivo guides contain links to third-party retailers, including Amazon.

Products purchased directly from those retailers are shipped according to their own delivery terms and policies.

Furqivo does not manage shipping for orders completed on external retailer websites.

12. Contact Information

For shipping questions or assistance with orders placed directly through Furqivo:

Business: Furqivo

Customer Support: kabeshephraim@gmail.com

Website: https://furqivo.com

Contact Form: https://furqivo.com/pages/contact

We will assist with your enquiry and coordinate with the relevant supplier when necessary.

This policy does not limit any rights or remedies available under applicable Canadian consumer protection legislation.